Moderated Remote Usability Test Plan

Introduction As I work in an internal corporate UX role I have predominantly conducted usability testing remotely and via 1:1 moderated sessions. The company that I work for has strict security requirements which makes using unmoderated testing tools difficult to procure (however we have worked some unmoderated scopes and I as a quantitative guy really

Personas

Introduction I have mixed feelings about personas. I think my mixed feelings have arisen from improper usage of personas. Personas suffer from the challenge of… if not done properly then not only are they not helpful they are actually harmful to the User Experience process. However, when created (and validated) and used throughout development they